In a bid to ensure travelers conveniently access the national carrier’s services, Uganda Airlines celebrates and marks the launch of the Uganda Airlines Mobile App on 15th August at the Sheraton Hotel in Uganda.
The Launch was an important milestone in the airline’s drive to improve its service delivery, ensuring a convenient and user-friendly booking and ticketing process and an overall delightful buyer experience for its customers. It was attended by notable aviation enthusiasts, stakeholders, and the media. The event showcased the airline’s dedication to enhancing the passenger experience through modern technology.
Speaking at the launch, Jennifer Bamuturaki, CEO of Uganda Airlines said that the company is aware that guests rely heavily on their mobile phones for regular activities, including travel, and therefore it’s essential for the company to provide a high level of convenience to all travelers with this new app.
“With this app, we are taking a significant step towards enhancing the overall travel experience for our customers. This app reflects our commitment to providing convenience, simplicity, and efficiency and allowing travelers to seamlessly access our services at their fingertips. As we continue to grow and improve, our focus remains firmly on prioritizing the needs and preferences of our valued passengers,” she said.
Bamuturaki noted that consumers will able to effortlessly book a ticket on the app, pay for the ticket, check-in, and print the boarding pass with the launch of the app. “Normally, a customer would have to call a call center to book a ticket, but now you can interact with only Uganda Airlines and can select the flight and the time you want to fly”, she added.
The app is equipped with a range of features such as flight booking, real-time updates, check-in services, viewing personal flight details, and the ability to access digital boarding passes. Also, safety measures have been put in place as the app has a number of security features to safeguard passenger data, such as robust encryption and authentication measures.
According to Bamuturaki, the mobile app is a reflection of the airline’s dedication to modernizing travel and embracing technological advancements as it aligns with Uganda Airlines’ broader strategy to innovate and improve its services.
The information Technology Manager at Uganda Airlines, Don Mubiru said their top priority with the app is seamlessness and priority.
The app is a one-stop store for customers as it provides all of Uganda Airlines’ flight information and customer service tools. It is available on iOS and Android smartphones.