Pemba Town Council in Zambia’s Southern Province has embarked on an ambitious project to digitize its information management systems to improve governance and service delivery.
Established in 2013, the council has up until this point relied on paper-based records and manual processes for its operations. This has made access to information cumbersome for citizens, who have to physically visit council offices even for basic inquiries. It has also hampered the council’s ability to deliver efficient services.
To address these challenges, the council has now initiated a digitization drive with support from the International Centre for Local Democracy (ICLD) and UN Capital Development Fund (UNCDF).
The overarching goal is to provide citizens access to council information and services through digital platforms. Specific objectives include improving the internal efficiency of operations, promoting transparency and accountability, enhancing citizen participation, and improving service delivery.
The target groups are council employees, residents, marginalized communities, schools, cooperatives, and community organizations. The core values highlighted are participation and transparency.
Council authorities say digitization will be a game-changer, allowing citizens to access details on budgets, projects, tender information, payments, application status, and more – all remotely from their phones or computers. This is expected to significantly improve convenience, inclusion, and satisfaction.
The council has already developed a web-based portal to manage information and applications for the Constituency Development Fund (CDF). This will allow real-time access to CDF details for citizens as well as oversight bodies. Similar online portals and databases are being developed for other council services.
Key hardware including computers, servers, and internet connectivity has been put in place. Council staff are being trained on using technology to improve their productivity and customer service. Digitization of existing paper records is underway.
Pemba Town Council sees this as part of its modernization agenda and wants to be a model for leveraging technology to improve governance. They have engaged stakeholders including council leaders, the CDF committee, and marginalized groups to get buy-in.
Pemba Town Council sees this as part of its modernization agenda and wants to be a model for leveraging technology to improve governance. They have engaged stakeholders including council leaders, the CDF committee, and marginalized groups to get buy-in.