• Airtel debuts eSIM in Kenya.

• eSIM offers several benefits over the traditional sim.

• Airtel and its milestones over the years.

Kenya is now the second country in Airtel’s portfolio to debut the company’s eSim functionality.

The eSim is a physically immovable embedded SIM that is part of the phone.

The company claims that digital SIM users have access to the same capabilities as traditional SIM users.

Moreover, Safaricom launched its e SIM function in 2019, but it has received little attention since, in part because it demands high-performance handsets.

According to Ashish Malhotra, Managing Director of Airtel Kenya, customer expectations are shifting, and telecom companies are being compelled to adjust.

Mr. Malhotra said they are convinced that because of what its offers, customers will swiftly switch to the eSIM, as mobile customers value digital ease. 

“As a business we shall continue enabling digital transformation to deliver the full customer experience”, he added.

Segun Ogunsanya, group CEO, stated that the eSIM has a number of advantages over conventional SIM cards, including being quick and easy to set up online and making it straightforward to switch network operators between states at a much faster rate.

He said “with the introduction of eSIM in Kenya, Airtel continues to stay ahead of the curve where innovation is concerned by giving customers much convenience and flexibility”.

With its headquarters in Lagos, Nigeria, Airtel Network Limited is a top telecommunication service provider and an affiliate to Airtel Africa Plc, a Pan Africa telecommunication company that operates in 14 countries across Africa.

The service provider company has achieved several milestones over the years including being the first telecoms operator to launch commercial GSM services in 2001, first telco to complete 4G LTE field trial, and first to launch the revolutionary HD Voice Service among others.